It’s one of our company’s guiding principles that data beats opinion. And as such, we’ve put a lot of effort into asking some interesting questions -- How do new mothers use the Internet? When do people really start their holiday shopping? What trends typify today’s Hispanic web user? -- and answering them with concrete information.

We’re now pleased to share this knowledge at Think Insights with Google, the website where we’ll be publishing our learnings and insights about digital marketing trends. From papers to case studies to videos, Think Insights' content represents the on-going work we’re doing to better understand how web users are embracing new media platforms, and how marketers are adapting to this changing terrain. 

We’ll be updating this site frequently, so if you'd like to keep up with our latest news, sign up here for your monthly Think Insights fix.

Enjoy and happy data-diving!

Posted by The Think Insights Team

www.google.com/think/insights

In 2005, MagnetStreet, a custom magnet developer, was 80% reliant on its Real Estate customers. Although Real Estate customers kept MagnetStreet employees busy from August to November, the rest of the year was stagnant. In order to resolve this staffing and seasonal production slump, to acquire new customers and to expand its product portfolio, MagnetStreet looked to Google and its suite of free tools.

MagnetStreet realized they were not utilizing an SEO or SEM strategy. So they leveraged Google's Keyword Tool to learn more about terms such as “magnets” and “promotional magnets", and how they could expand their keyword selection to be in front of actively searching magnet customers.

David Baird, Vice President of Marketing at MagnetStreet, was surprised to find out that “save-the-date wedding magnets” stood out as keywords of rapidly growing interest. This new product keyword trend spurred an information-gathering project that started with understanding what a save-the-date magnet was, and ended with a solution regarding how to enter the wedding market.

MagnetStreet was also pleased to learn, via Google Trends and Insights for Search, that this new venture revealed an interest peak in January, with a more consistent level of interest throughout the year than the real estate market. These Google tools also offered geographic data that gave MagnetStreet the opportunity to intelligently market to the local areas that showed the most interest in their product suite.

MagnetStreet continues to use Insights for Search to help them expand into new markets, discover additional product offerings, and to inform design, staffing and media decisions. They have expanded into selling wedding invitations and programs in addition to various occasion invitations and announcements.

When looking back at his business’ success, Mr. Baird credits Google’s tools with helping him to make smarter, low risk decisions and giving him the opportunity as a small business owner to compete with Big Box players.

Click here for more information on this success story.


Posted by Keri Overman, The Google Retail Team

(Cross-posted on the Small Business Blog)

Please enjoy the second post in the series of tips and tricks for advertising within your industry. This week: Retail! Up next is Travel.

There are countless varieties of products, services, and companies within the Retail industry, but one thing unites us all: seasonality. Whether you’re selling school supplies, MP3 Players, or sports gear, you probably have a ‘hot season’ and some semblance of a ‘down season.’ I think our biggest trap as Retail advertisers is to only focus our efforts on the hot season; whereas Retail marketing should really happen year-round.

You have a lot of options and resources -- both free and paid -- available for marketing your business throughout the year. Below I’ve outlined a few of my favorite tools and tips.

• Figure out when your hot season actually starts. Many marketers assume they know when their hot season starts and ends or they base this year’s strategy on last year’s season. Use Insights for Search to better understand when customers begin to search for your products. If you look at search volume on ‘swimsuits,’ you’ll notice that queries actually begin to rise in January and maintain steady volume throughout July. Don’t fall into the trap of advertising swimsuits only in the summer!

•  Use different types of campaigns at different times. Once you fully understand your seasonality, think critically about the different types of advertising you’ll do throughout the year. For AdWords customers, for example, I recommend exploring the Remarketing Tool to keep track of customers who may have visited your site during the down season. When hot season strikes again, you’ll be able to reach these customers when they are more actively pursuing your products. Remarketing is also a great way for AdWords customers with multiple seasons to reach people throughout the year. For example, if you sell flowers, you can set up a cookie to target people who purchased flowers from you on Valentine's Day, and then begin showing them ads for your Mother's Day specials in April.

• Through it all, continue to optimize your account structure. Once you’ve established the initial structure of your account, be sure to track performance and optimize your keyword lists and ad texts, particularly during down seasons. I recommend using the ‘Search terms’ report on your broad match keywords or the Opportunities Tab to identify new keyword ideas as well as negative keywords. For your ad text, look at which ads converted best in the previous hot season, and see if any consistent themes jump out. You may notice that mentioning ‘Save 20% on Gifts’ worked better than ‘Save Big on Gifts’ and you can edit your text accordingly for the next hot season.

• Take advantage of free offerings, particularly during the down season. For Retailers with physical locations, it’s imperative that you create a listing on Google Places. Particularly as consumers increasingly search while they are on the go, it’s important that people know when they are near your physical location!

Think of how much more time you have when you’re in the down season -- and use this time to optimize and grow your business in advance of the hot season. Our customers’ interests and behaviors change each year and yes, it can be difficult to keep up. Lucky for us, we have plenty of options to reach our customers at different phases of the conversion cycle and many tools to better understand our customers. Best of luck in 2011!


Posted by Tim Freeth, Team Lead, AdWords Retail